Sometimes when our Fan Hoodie starts selling at a crazy speed, it unfortunately happens that we are completely sold out before the next round of stock arrives in our warehouse. In that case, be among the first to click on the pre-order, and thus provide yourself and your loved ones with a 2m wide, 1m long and 1.5 kg warm hug.

Your Fan Hoodie is on the way - now what?

Once your order has been placed, our team will carefully pick your Fan Hoodie out of storage and pack it with hugs and love. Allow us to take a maximum of 24 hours for this process. All orders are shipped when all items are fully ready - this means if you have a pre-order item in your order, all items will wait until the newest item is available and then ship at the same time.

Your Fan Hoodie will then be gently dispatched via GLS Courier and should then be safely in your patient hands within 2-7 working days.

As soon as your order is shipped, you will receive a shipping confirmation email.

Zero. Your shipping is completely FREE and covered by Fan Hoodies. 🤗

Are there customs/import charges?

There is no need to worry about any customs duties, as it is delivered from your backyard.

We're as excited as you are to get your Fan Hoodie, and we've dressed it up for the occasion! Your Fan Hoodie will be tied in a beautiful bow - we want everyone to feel like their delivery is special, even if it's a gift to yourself! All Fan Hoodies come packed in a branded post bag, so you know exactly which item has arrived on your doorstep.

Our fantastic Fan Hoodies (adult size) currently have a one size fits most design based on the 6XL hoodie. This design is ideal for those aged 14 and over and fits them perfectly. Children's t-shirts are 30% smaller than the original t-shirt and are intended for children from 3 to 13 years old. Please see below for additional details on our sizing! All of our Fan Hoodies are individually crafted with love, so there may be slight size variations per hoodie.

You can find all the instructions on the sew-on care tag inside your Fan Hoodie, but regardless, the care instructions are as follows:

• Hand wash or machine wash using water no hotter than 30'c
• If you machine wash the Fan Hoodie, choose a gentle cycle
• Use mild detergents approved for wool/silk
• Do not mix with other colors, do not dry in the dryer, do not iron, do not bleach

We love our furry friends, and we know you love them too! All Fan Hoodies are made from cruelty-free vegan sherpa fleece and flannel fleece. So it seems like you are petting a fluffy sheep, but even nicer :)

Gosh, you can certainly say that to those who haven't experienced the Fan Hoodie for themselves yet! We can promise you that the Fan Hoodie is worth every penny. Gone are the days of shivering and freezing at winter games or wearing pajamas with giant, chilly holes. We make sure to source only the best materials possible for our adorable Fan Hoodies so they're designed to last! Once you've got that fluffy fluffy marshmallow blanket over you, you'll know exactly what we're talking about.

In addition to being made of clouds and marshmallows, our hoodies are made with a premium sherpa fleece interior and a soft flannel fleece exterior. But don't let the word 'sherpa' fool you - this is a completely cruelty-free and vegan version of sheep's fleece made from polyester, so rest assured that no fluffy friend is now hairless after making your Fan Hoodie.

Do you have someone special who you think needs a Fan Hoodie in your life? Our devil is the perfect gift! You can send the Fan Hoodie directly to that lucky guy or yourself by entering their address as the shipping address and yours as the billing address. All Fan Hoodies come auto-wrapped with a beautiful ribbon bow, plus we don't include any invoices for the value inside the bag as all invoices are sent directly to your email address. So simple!

Don't panic! If you cannot add an item to your cart, it may unfortunately be out of stock. Otherwise, we regularly update our website so that the design you like should be available again on our website as soon as it actually becomes available again.

Sorry, we know this is boring legalese, but please take a minute to read our return policy.

We offer free returns within 10 days from the date of delivery/receipt of the order. However, not all items are eligible. All exclusions will be highlighted on product pages and/or at checkout. To qualify for a refund:

1. Items must be initiated for return and mailed within 10 days of delivery/receipt of order.
2. Items were not marked "Final Sale" or "Non-Refundable" at the time of purchase, unless defective.
3. The item(s) must be in the original packaging, which must be in its original condition.

You will be asked to test your photography skills and attach a photo of your item before sending it to us so we can assess the condition.

We will be happy to help you return it and offer you a period of 10 days to return it and make that difficult decision! See our return policy for more information.

Unfortunately, we know that sometimes the Fan Hoodie just doesn't work for some people. You can certainly return yours to us for a full refund, provided you return it within 10 days.

*Please note: not all items are eligible for return. All exclusions will be highlighted on product pages and/or at checkout. All Fan Hoodies must be returned in original new condition.

*Please note: If you are returning one of your bundled items, your order is no longer valid for that bundled price.

We've got you covered here, too. All eligible returns (both for refunds and exchanges) within Croatia will be covered by a free return shipment that we will be happy to arrange for you, meaning no post office costs! Just contact our friendly team at support@thefanhoodies.com and they'll be able to help you along the way.

*Please note: not all items are eligible for return. All exclusions will be highlighted on product pages and/or at checkout.

We are working hard behind the scenes to get it in and out of our delivery centers as well. We recommend that you send a photo of your receipt from the post office as proof that your return has been sent. As soon as we receive this information, we can immediately process your exchange or refund! If you forget to take or lose this receipt, we'll just have to wait for it to return to our warehouse before we can proceed.

We are sorry to see you go! If you receive a refund for your order, you will receive an email confirming that it has been processed by us. After that, it will take 2-5 business days to process in your account, depending on your bank. If it takes longer than this, we recommend contacting your bank or merchant directly (eg Corvuspay).

With cash or card when our GLS postman rings your doorbell from the address you entered during purchase.

Wow, it's on sale - so you're actually saving money (at least that's what we tell ourselves when something is on sale). Simply head to the checkout and on the first page of the checkout a box will appear where you enter your discount code - be sure to click 'Apply'! This is offered before the checkout page so you are fully aware of how much you can save.

Note: Only one discount code can be used per order. If you are purchasing multiple packages and discounts, we suggest ordering separately. The crossed out prices may take into account the discount code mentioned in the description. Please check email offers for which items the code is applicable (eg single Fan Hoodies orders only).

All prices for our store are listed in Croatian kuna (HRK) and Euros (EUR).

For any additional questions that we were unable to answer, you can contact us at support@thefanhoodies.com.

For any additional questions that we were unable to answer, you can contact us at support@thefanhoodies.com.