General terms and conditions of the Fans Hoodies doo web business

The general terms and conditions govern the relations between the Buyer and the Merchant in relation to the conditions and method of ordering products, product prices, terms and methods of payment, warranty conditions for the correctness of the item sold (so-called guarantees), the Buyer's right to a written objection to the Merchant's products and services, the right to termination of the contract, delivery of products and other services offered by the Merchant, protection of personal and other data and other issues important for the conclusion of sales contracts via the Internet store.

The terms of business are governed by the Consumer Protection Act, the Electronic Commerce Act, the Obligatory Relations Act and other valid regulations of the Republic of Croatia.

The merchant reserves the right to change the Terms and Conditions at any time. All changes will be published on the Merchant's website and will come into force at the moment of their publication on the website. Any changes to the Terms will apply to purchases made after those changes are posted.

The customer is obliged to check the valid Terms and Conditions before each purchase.

Prior to the purchase, the customer declares in the application that he has read these General Terms and Conditions and that he accepts them, while when confirming the order, they will be delivered to the Customer as the content or attachment of an e-mail message confirming that the contract has been concluded.

These Terms are available at all times to users of the services in such a way that they are enabled to save, reuse and reproduce them.

These Terms and Conditions are considered an integral part of every Purchase Agreement concluded between the Merchant and the Buyer through the Internet store.


Dealer name: Fans Hoodies doo
Headquarters: Podbrežje x.4, 10020 Novi Zagreb
Registered with the Commercial Court in Zagreb under MBS: 081436878
Basic capital paid in full HRK 20,000.00
Giro account: HR3124070001100253423 opened at OTP bank dd
Tax number: HR58676830410***

The merchant sells via the Internet store ***acts on his own behalf.

The merchant does not have any additional costs for means of remote communication.

Products cannot be purchased outside the borders of the Republic of Croatia.

The subject of sale are wearable blankets/cloaks made of 100% recycled polyester fiber, produced in the People's Republic of China.

The customer

A product buyer is any natural person who buys products via the Internet store in the manner stipulated in these General Terms and Conditions, i.e. who selects at least one product, puts it in the shopping cart, pays with a credit/debit card, bank transfer (post office or FINI) and sends the order to the Merchant.

The customer can only be an adult and capable of doing business. Contracts can be concluded in the name and on behalf of minors and legally incompetent persons by their legal representatives or guardians. Persons with partial business capacity can conclude a contract only with the consent of their legal representative or guardian. The Merchant bears no responsibility for actions contrary to this provision.


All prices displayed in our online store represent retail prices and are expressed in kuna (KN) and include VAT and are valid for all payment methods at the time of purchase. The stated retail prices are valid exclusively for the purchase of products via the Internet. Retail prices are valid in case of payment by the methods and under the conditions stated below.

The displayed retail prices are valid at the time the order is received.

Promotional offers are valid only at the time of order and may change without prior notice.

Online store

The online store is open every day, 24 hours a day. We reserve the right to stop the sale of some or all products for a specified or indefinite period of time or to limit or completely disable access to the online store pages for a specified or indefinite period of time

Product images and information

The merchant undertakes to try to the maximum extent possible to ensure the up-to-dateness and accuracy of the information on the Internet pages. The seller reserves the right to make mistakes in the product description and images.

The merchant is not responsible for any errors in the product description, images, or errors made during price changes and page updates.

If the customer decides to cancel the product order, the merchant will return the paid financial amount to the customer as soon as possible, and at the latest within 7 days from the day of the customer's notification of order cancellation.

User registration and product order

Products are ordered electronically, and the product can be ordered by registered and unregistered users. Registration is done by creating a user account. Registration is free. During registration, the User creates a username and password. The user is responsible for all actions and orders made under his user name.

Registered and unregistered user/customer is responsible for the accuracy and completeness of the data entered during registration and/or purchase.

The product is ordered via the shopping cart. When the Customer places an order, the contract is concluded, and the Merchant will notify the Customer of the fact of the conclusion of the contract immediately by e-mail that the contract has been concluded by delivering the Order Confirmation via e-mail. The order confirmation contains information about the order, delivery address, payment method, price/prices, contact details of the Merchant's customer service and other information in accordance with the Law.

Along with the order confirmation, the Customer will receive the General Terms and Conditions and the Notice on the Right to Unilateral Termination of the Contract, which is an integral part of the Form on the Right to Unilateral Termination of the Contract delivered in the specified manner, i.e. by e-mail.

After sending the order confirmation, the Customer can change the order only by contacting Customer Service at

The merchant will deliver the products to the customer in the ordered quantity if they are available. In the event that the merchant is unable to deliver a certain product within the stipulated period because the ordered product is not in stock or it is no longer possible to order it from the supplier, the merchant will notify the customer in writing, by delivering a Notice of Delay in the Delivery of the Ordered Goods via electronic mail, who can cancel the order product or possibly accept a new delivery date.

If the customer decides to cancel the product order, the merchant will return the money paid to the customer (increased by the prescribed interest rate) as soon as possible, and no later than within 7 days from the time the delay occurred.

Delivery/collection of goods

We offer FREE delivery service to all our customers, regardless of the amount of the order, and throughout the whole of the Republic of Croatia. Products cannot be purchased for delivery outside the borders of the Republic of Croatia.

To provide delivery services, the Merchant uses the services of the GLS courier service.

The merchant undertakes to deliver the item of the order to the customer within 7 working days from receipt of payment.

The product is delivered to the Customer only on working days during the working hours of the GLS delivery service. The delivery person will contact the Customer by phone to agree on the delivery date. If the Buyer does not answer the phone call of the delivery man or does not contact him back, the Merchant will not deliver the goods on the scheduled day, but the delivery will be arranged for another day.

If the Merchant is not able to make the delivery because there is no Buyer at the delivery address, or another person who is authorized to pick up the product on his order, despite the earlier telephone agreement regarding the delivery date, the costs of the failed delivery of the product shall be borne by the Buyer. In the aforementioned case, the Buyer and the Trader will agree on a new delivery date, that is, the Buyer can, in accordance with the agreement with the Trader, pick up the goods in person at the Trader's office.

The merchant reserves the right to change the agreed delivery date due to aggravating circumstances arising after the conclusion of the Agreement, and in agreement with the Customer, to propose a new delivery date.

Delivery is made to the entrance of the residential building, provided that the place of delivery can be reached without hindrance by the delivery vehicle. Access to the residential building must be free, otherwise delivery is made to the nearest point where unloading is possible.

During the delivery of the ordered product, the supplier will ask the customer to sign a receipt confirming that he has received the goods and indicating the date of collection.


The customer pays for his order by clicking "Buy". The customer then sees the total amount of the purchase (including VAT) in his shopping cart.

The customer can pay for the ordered products and services in one of the following ways:

Cash on delivery or debit/credit card upon delivery.

Credit card payments are made through the CorvusPay payment system protected by SSL protocol, which ensures payment security in accordance with its protocols and certificates.

If the Customer chooses to pay by money order or internet banking, at the end of the ordering process, he will be presented with all the information necessary to make the payment.

In case the buyer intends to pay for the goods by money order or internet banking, the deadline for payment is 48 hours from the order. After this period, the order confirmation becomes non-binding for the Merchant, which means that the Customer's order is deleted from the system, that is, it is considered cancelled.

Liability for material product defects

The merchant is responsible for the material defects of the products he sells on his website in accordance with positive regulations, in particular the Law on Obligations of the Republic of Croatia and the Law on Consumer Protection.


Complaints can be filed in the store from which the product was delivered or via e-mail:

The ordered products are packed in such a way that they are not damaged by normal handling during transport/delivery.

In the event that the shipment is damaged during transport, such damage is visible upon collection of the shipment, and in this case the Buyer is not obliged to collect the shipment.

The exercise of rights in the case of a reported complaint is carried out in accordance with the Law on Consumer Protection and the Law on Obligatory Relations.

Cancellation and termination of the contract

The customer can cancel the order within 24 hours from the moment the order was created, by sending a statement about the cancellation of the order via email to

After canceling the order, the Customer will receive an Order Cancellation Confirmation by e-mail.

The right to terminate the contract according to Section IV, Article 72 of the Consumer Protection Act:

The customer has the right, without giving reasons, to unilaterally terminate the contract concluded outside the business premises or concluded remotely within 14 days.

The term in question begins to run from the day when the goods that are the subject of the contract are handed over to the buyer or a third party designated by the buyer, who is not the carrier.

The buyer is obliged to notify the trader about the decision to unilaterally terminate the contract via the Form for unilateral termination of the contract, which can be found here: Form for unilateral termination of the contract sent by e-mail to the address of the Trader:

A copy of the form for unilateral termination of the contract, which can be found on the Merchant's website, can be electronically filled out and sent by the Buyer.

The merchant undertakes to deliver to the consumer, without delay, the Confirmation of Receipt of the Declaration of Termination by electronic mail, which the Buyer specifies in the Form or in the Declaration of Termination.

The buyer is obliged to return the goods without delay, and no later than within 14 days from the day when he informed the trader about his decision to terminate the contract.
The buyer is obliged to bear the direct costs of returning the goods.
The trader undertakes to return the entire amount of the paid funds to the buyer within fourteen (14) days after receiving written notice of termination of the contract.
The merchant is not obliged to refund the amount paid before the goods delivered to the customer are returned to him, unless he has offered to pick up the goods returned by the customer himself, i.e. after the consumer provides him with proof that he has sent the goods back to the merchant, if the merchant has been informed of this before receipt of goods.

The merchant undertakes to refund the amount paid using the same means of payment used by the customer when paying, unless the customer expressly agrees to another means of payment, and on the assumption that the customer is not obliged to pay any additional costs for such a refund.

Pursuant to Article 77, Paragraph 5 of the Law on Consumer Protection, the customer is responsible for any decrease in the value of the purchased product that is the result of handling the purchased product, except for that which was necessary to determine the nature, characteristics and functionality of the goods.

Contract duration

The contract that the Buyer enters into with the Merchant is a one-time contract for the purchase and sale of products at a distance, which is consummated by the delivery of the goods and the payment made by the buyer, in case it is not terminated. These Terms of Purchase are an integral part of the contract.

Customer's written complaints and disputes

These General Terms and Conditions are drawn up in accordance with the Consumer Protection Act and other regulations of the Republic of Croatia. Customers can send their written complaints about the Seller's products or services by mail to the address:
The seller is obliged to confirm without delay that he has received the written complaint of the Buyer, and to respond to it no later than within 15 (fifteen) days from the date of receipt of the written complaint.

In case of a dispute between the Buyer and the Trader, a report can be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Crafts or a proposal for conciliation at the conciliation centers.

In the event of a dispute between the Buyer and the Trader, they will try to resolve the problem by agreement and peacefully, otherwise the Court in Zagreb is competent.

Pursuant to regulation no. 524/2013 of the European Parliament and of the Council, there is an obligation for traders participating in online sales contracts to provide an electronic link to a platform for online resolution of consumer disputes on their website. The online consumer dispute resolution platform can be accessed by the customer via this link:

Collection and processing of personal data

By registering on the website, the customer gives his personal consent to the collection, use, processing and transfer of his personal data necessary for the use of the website, including (but not limited to):

  • consent that the Seller may, in accordance with the provisions of the Personal Data Protection Act, process the given personal data for the purposes of own records and statistics, for the purposes of creating a customer database, informing about products and services, for the purposes of informing about delivery, for the purposes of delivering promotional materials, improvement relations with customers and improvement of services. The Seller may provide the specified data to third parties for the purpose of performing the service, protecting the interests of the user and the Seller, and preventing possible abuse;
  • the need for better insight and understanding of the individual needs and requirements of users, as well as the development of the possibility of providing the best possible quality of all the Seller's services, which result in an increase in user satisfaction;
  • consent that the Seller can contact him in writing, by phone, SMS and/or e-mail, and deliver materials to his home address to inform him about the benefits and news in his offer;
  • providing data to third parties necessary for the execution of the above-mentioned purposes

The merchant undertakes to protect the privacy of the personal data of all users/customers, and undertakes to act in accordance with the Personal Data Protection Act, i.e. other valid regulations of the Republic of Croatia. All personal data mentioned above may not be used by the Merchant without authorization or made available to third parties, except in cases where this is permitted by a special law or is necessary for the purpose of fulfilling contractual obligations. All employees of the Merchant as well as business partners are responsible for respecting the principles of privacy protection.

In the event that the user/customer does not want the Merchant to process the data of the same in any way, and requests the deletion of the data on the same, he is obliged to inform the Merchant of the above, via an e-mail message to the e-mail address: support@thefanhoodies. com


The Merchant's website uses so-called cookies. "cookies" so that the online store can recognize and remember the user and thus enable the realization of the purchase.

Cookies are text files placed on the user's computer by the internet server used by the user. They are created when the browser on the user's computer loads the visited web destination, which then sends the data to the browser and creates a text file. The browser retrieves and sends the file to the server of the network destination (site, page) when the user returns to it. Cookies can be temporary (they are stored only during a visit to the website) or permanent (they remain stored on the user's computer even after the visit).

The Merchant's website also uses third-party cookies to obtain statistical data on visits and the way the website is used. The data that is collected includes the user's IP address, information about the browser, language, operating system and other standard data that is collected and analyzed exclusively in anonymous and bulk form.

Most browsers automatically accept cookies. The user can prevent this by blocking cookies in the internet browser settings. As the purpose of cookies is to enable the use and improvement of the service of websites and their processes, the user should keep in mind that by blocking or deleting cookies, he can disable or modify the operation of these features.

By using these Internet pages, the Customer confirms that he is familiar with and agrees with the general terms and conditions of the merchant's business.

These General Terms and Conditions are in force and apply from 01.01.2021. years.